We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients and out of consideration for therapists’ time, we have adopted the following policies:
24-hour advance notice is required when canceling an appointment. This allows us time to alert possible new clients and contact anyone on the waiting to list to see if they can fill that appointment time.
If you are unable to give your therapist a minimum of 24 hours of advance notice, you may be charged 50% for your missed appointment.
Anyone who either forgets or consciously chooses to forgo their appointment with no contact, will be considered a “no-show”. They will be charged the full amount for their missed appointment.
Cancellation fees must be paid within 48 hours of receiving notice in order to keep any future appointments on the schedule. If not paid within 48 hours, all future sessions will be cancelled. New appointments may be scheduled once payment has been received, however we can not guarantee that your previously scheduled appointment times will still be available.
If your session has been pre-paid or you are using a gift certificate, the cancellation fee may be deducted from that amount and you will be required to pay the remaining amount due in order to schedule your next session.
If you are sick, cancellation fees may be waived on a case-by-case basis. We still ask for as much notice as possible to allow us time to fill that appointment. Forgetting to contact us when you've been sick and missing your appointment will constitute a "no show" event.
Thank you for respecting our cancellation policy and always providing as much notice as possible when cancelling or rescheduling any appointments, as our livelihood absolutely depends on it.